Product FAQ's

What makes these products 'anti-theft'?

Our Products have a specific quality that will make it more difficult for thieves to achieve their goals. We have stitched 1.5mm stainless steel cable into our products. This is to help prevent opportunist thieves cutting through them to steal your dog and is used as a deterrent only.

Do they come in other colours?

No not at this stage. The manufacturer has imposed a minimum of 100 sets per colour as a minimum order, so to make things less complicated at the start we've stuck with black only.

Do the Locks come included with the lead?

Yes, 2 red safelysecured combination locks are supplied with each lead and lead splitter.

Can I buy extra locks?

Yes! We now how blue, pink, black and red locks for sale. Just click Products above and click Anti-Theft Locks.

Are there any bigger sizes of harness?

At this stage - the biggest harness we offer is 4XL which suits dogs around Labrador size. If you can't see a harness that fits your dog, please email info@safely-secured.com and let us know how big you need.

Can I buy just a lead?

Yes. Just select Anti-theft Lead in the products tab above. Please note though, for extra security we do recommend you pair the lead with a safelysecured harness or collar.    

Why are there 2 types of collar buckle?

We have used a different buckle for the XL collar because it's a lot wider than the others. This buckle is a combination lock instead of a key.

Help! I've lost my key to my collar!

Don't worry. Please email info@safely-secured.com and we will send you a replacement free of charge.

Is there anything else i need to know about the products?

It goes without saying, this product is intended as a deterrent to opportunistic thieves, and should only be used for this purpose. Common sense needs to prevail when leaving your dog outside of a shop. If the area has known professional dog thieves nearby, then please do not leave your dog unattended. It is not an absolute solution to theft of a pet and that the term ‘anti-theft’ (or any like reference) is not intended to guarantee protection against theft or harm to your pet. The Products must be used with reasonable care by the purchaser for its intended use only.

Reasonable precautions should be taken when using the lead and harness and they cannot be relied upon on its own to prevent theft.

A few extra points

• The onus is on each dog owner to know their pets and behaviours.

• Typically, dogs like to chew everything (including dog leads) and they often eat things that they are not supposed to. To prevent harm or unwanted challenges, common sense and knowing your dog’s habits should be factored into whether you are comfortable leaving your dog alone with the Product.

• We recommend that each dog owner supervises their pet with the Product being worn and uses their best judgement to determine whether their dog can be left safely alone with the lead.

• Safety should come first – and, if you are in doubt – then don’t leave your dog unsupervised with the Product.

Are the products waterproof?

Water resistant yes, waterproof no. We recommend you use our products for your standard dog walks, not if your dog loves jumping in rivers and the sea. If your safelysecured products get dirty we recommend cleaning them with a sponge and soapy water and not in the washing machine.

Shipping, Payments & Orders

What countries do you ship to?

We currently deliver to:

• Australia
• New Zealand
• Singapore
• Hong Kong
• South Korea
• Malaysia
• Japan
• United Kingdom
• All of Europe
• USA
• Canada
• Mexico

We will ship to any country though, so if your country isn't missing please email info@safely-secured.com and let us know.

How much is shipping?

Prices below are in Australian Dollars.

Australia

FREE AUSTRALIAN SHIPPING
ON ALL ORDERS OVER $75.00
$9.15 for all other orders.

United Kingdom
FREE UK SHIPPING
ON ALL ORDERS OVER £50.00
$10 (Around £6) for all other orders.
Items stocked and shipped from UK Warehouse via Royal Mail.

USA, Canada & Mexico
Standard (10-18 Days) $20.00 (Around $15.00USD)
Express (8-14 Days) $39.00
Courier (3-4 Days) $98.00

New Zealand
Standard (9-15 Days) $20.00
Express (6-12 Days) $33.20

Europe
Standard (10-15 Days) $20.00
Express (5-10 Days) $37.00

Scandinavia
Standard (15-25 Days) $30.00
Express (10-15 Days) $49.20

Singapore
Standard (6-15 Days) $20.00
Express (3-6 Days) $37.00

Hong Kong
Standard (10-15 Days) $20.00
Express (5-10 Days) $37.00

Japan
Standard (10-15 Days) $20.00
Express (5-10 Days) $37.00

Korea
Standard (10-15 Days) $20.00
Express (5-10 Days) $37.00

Malaysia
Standard (10-15 Days) $20.00
Express (5-10 Days) $37.00

Delivery delays: The delivery time estimates shown above don’t reflect the delays caused by Coronavirus. For updated delivery times please visit: https://auspost.com.au/service-updates/international-delivery-updates#speeds

For more information please read our Shipping Policy.

Do you ship to PO Boxes?

Yes, we now do; as well as Parcel Lockers. Just add the details in the address section at checkout.

When will I receive my order?

COVID has made this hard to make certain, but we aiming for 2-5 days for Melbourne, 5-7 days for other metro cities, 7-10 days for regional Australia. Singapore is 6-15 days, NZ & HK is around 9-15 days, and UK 12-25 days. 

Each order will have a tracking number which you will be able to follow online.

If you need it quicker you can upgrade at Checkout.  

Can I change my address after ordering?

Yes, as long as the products have not been dispatched you can change your address. 

My tracking number isn’t working?

Please contact us on info@safely-secured.com and we will look into this for you. You will only be sent a tracking number once the products have been sent.

What payment options do you offer?

We support credit card (VISA, MasterCard, and American Express) and Paypal. We also support Apple Pay and Google Pay. We also now offer 2 'Buy Now, Pay Later' payment providers. AfterPay and Klarna.

Does the price include all taxes, duties and custom fees?

Yes, the price you see includes all Australian taxes and is the price you will pay at checkout (minus any discounts added).

International Customers

You are responsible for any tax or duties that may arise in your respective place from where you are currently making the purchase or from where you commonly live.

Can I make changes to my order?

Yes. Please email me as soon as possible if you need to make a size change.    

Why does my card keep declining?

If you've triple checked all the numbers are correct, we recommend you check in with your bank to find out what is going on, or try another card. 

Support & Returns

What is you return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please email info@safely-secured.com to arrange a return. For more information please visit the refund & return policy page here

When I can I expect response from customer support?

We will endeavour to reply to all emails within 24 hours.

How long does it take to process a return?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We cannot grant refunds if an item is in transit.

What if the harness doesn’t fit my dog?

We’ve worked really hard to provide clear descriptions of our harnesses with simple sizing guidelines. However, should you wish to exchange your goods you may do so within 14 days of receipt. As long as the item is in “as new” condition, we will accept it and replace your purchase with a different size.

Please contact us at info@safely-secured.com so we can help you through the process. Once we receive your item and it has been inspected and approved, we will organise your new size to be sent back to your best address. You will just need to pay for the additional shipping. Exchange is not guaranteed and is subject to our review of the condition of the returned product and if we have stock of the new size.